Company Name: Leinwand Software UG (haftungsbeschränkt)
Registered Address: Max-Steinke-Str. 25 c/o Konrad Schulz, 13086, Berlin
Customer Support Email: market@ableclothly.com
Contact Telephone: +49 15253365229
- Scope of Delivery
We dispatch orders exclusively to customers located within the European region. All shipments are processed directly from our fulfillment location in Berlin, Germany. - Order Processing Times
Orders are processed within 1 to 3 working days (Monday through Friday, excluding public holidays in Berlin) following successful payment authorization.
Orders placed on weekends or public holidays are processed on the subsequent working day.
- Shipping Methods and Transit Durations
We collaborate with major international carriers, including DHL, FedEx, and UPS Priority services, to ensure reliable delivery. Standard transit times require approximately 5 to 10 working days from the dispatch date, depending on the destination country within Europe. - Shipment Tracking and Notifications
Customers receive automated email notifications sent to the address provided during checkout at key logistical milestones.
Tracking updates are issued upon order dispatch, arrival at initial carrier sorting facilities, and during local final-mile delivery.
- Shipping Costs
Applicable shipping fees are calculated and displayed transparently at the checkout stage prior to order confirmation. There are no hidden handling fees. - Delivery Delays and Carrier Investigations
While every effort is made to adhere to standard transit schedules, unforeseen logistical delays may occasionally occur due to regional transport disruptions or customs processing within the European Economic Area.
If a shipment exceeds the standard delivery window significantly, customers are requested to contact our support team at market@ableclothly.com.
Upon notification, we initiate a formal inquiry with the respective carrier (DHL, FedEx, or UPS).
Depending on the findings of the carrier investigation and the specific circumstances of the transit failure, resolution is provided via a replacement shipment or a full refund issued to the original payment method.
- Failed Deliveries and Incorrect Addresses
Customers must ensure that the shipping address provided at checkout is accurate and complete. If a parcel is returned to us due to an incorrect address or repeated failure by the recipient to accept delivery, the customer may be responsible for applicable re-shipping costs.