Company Name: Leinwand Software UG (haftungsbeschränkt)
Registered Address: Max-Steinke-Str. 25 c/o Konrad Schulz, 13086, Berlin
Customer Support Email: market@ableclothly.com
Contact Telephone: +49 15253365229
- Right of Withdrawal (Statutory Cancellation Rights)
In accordance with European consumer protection legislation and German civil law, consumers residing within the European region are granted a statutory 14-day Right of Withdrawal without the requirement to state any justification.
Withdrawal Period: The cancellation period expires 14 days from the day on which the consumer acquires, or a designated third party other than the carrier acquires, physical possession of the goods.
Exercising the Right: To exercise the right of withdrawal, customers must inform us (Leinwand Software UG, Max-Steinke-Str. 25 c/o Konrad Schulz, 13086, Berlin, email: market@ableclothly.com) of their decision to withdraw from the contract by means of an unequivocal statement sent via email.
- Return Logistics and Address
If a customer chooses to exercise the right of withdrawal or return an item, physical items must be sent back to our designated fulfillment and return facility at the following address without undue delay and in any event no later than 14 days from the day on which the withdrawal is communicated:
Return Address: Leinwand Software UG (haftungsbeschränkt), Max-Steinke-Str. 25 c/o Konrad Schulz, 13086, Berlin.
Return Shipping Costs: Unless agreed otherwise, customers bear the direct cost of returning the goods.
- Defective, Damaged, or Non-Conforming Goods
If a customer receives an item that is flawed, damaged, or exhibits manufacturing defects, the customer must contact our after-sales support team via email at market@ableclothly.com promptly upon receipt.
Evidence Submission: Customers are required to provide clear photographic evidence illustrating the defect or damage.
Resolution Without Physical Return: For verified damaged or defective items supported by photographic proof, physical return of the damaged item is not required. Customers may elect to receive a full refund or a replacement shipment.
- Refund Processing
Standard Withdrawals: Upon receipt of returned goods under the statutory 14-day withdrawal right, we inspect the items and issue a full refund using the same payment method utilized for the initial transaction, excluding any supplementary costs resulting from an expedited delivery choice.
Processing Timelines: Refunds are processed without undue delay and typically executed within 14 working days from the date we receive the returned items or proof of dispatch.
- Accepted Payment Methods
We accept various payment methods, including major credit and debit cards such as Visa, Mastercard, and American Express, as well as digital electronic wallets including Apple Pay and Google Pay. - Transit Delays and Investigations
Standard transport durations require 5 to 10 working days handled via partnered carriers including DHL, FedEx, and UPS Priority services, complemented by automated tracking updates sent to the customer’s email at key logistical milestones (dispatch, sorting facility arrival, and local final-mile delivery). If an order exceeds standard shipping timeframes, we initiate a formal investigation with the respective carrier. Depending on the outcome of the carrier review, resolutions are administered via a full refund or a replacement dispatch based on the operational facts of the case.