- Scope and Contracting Parties
These Terms of Service govern all commercial transactions and contracts concluded via www.ableclothly.com. The contracting merchant and online provider is Leinwand Software UG (haftungsbeschränkt), located at Max-Steinke-Str. 25 c/o Konrad Schulz, 13086, Berlin, operating under the brand name Ableclothly. You may contact our administrative team via email at market@ableclothly.com or by telephone at +49 15253365229. - Orders, Fulfillment, and Logistics
We cater to customers located across Europe. Fulfillment is managed directly through our internal logistics workflow, partnering with major carriers including DHL, FedEx, and UPS Priority services. Standard delivery typically requires 5 to 10 working days following dispatch. Throughout the transit lifecycle—including order fulfillment, carrier handover, and local final-mile distribution—automated tracking notifications are dispatched directly to the customer email address provided at checkout to keep buyers informed of shipment progress. Should a consignment exceed standard delivery windows, we initiate a formal carrier investigation and resolve the matter through appropriate administrative action based on logistics findings. - Risk of Loss and Statutory Transfer of Ownership
In strict accordance with European consumer protection legislation, the risk of accidental loss or damage to goods remains with Leinwand Software UG (haftungsbeschränkt) during transit and is transferred to the consumer only upon physical receipt of the items at the designated delivery address. Consumers are not held liable for carrier mishandling or transit loss occurring prior to actual physical possession. - Statutory Right of Withdrawal (14-Day Cancellation)
Consumers purchasing through www.ableclothly.com enjoy a statutory 14-day Right of Withdrawal in compliance with European Union consumer rights directives and German civil regulations. The withdrawal period commences on the day the consumer, or a designated third party other than the carrier, takes physical possession of the goods. To exercise the right of withdrawal, customers must inform us via a clear declaration sent to our official email address (market@ableclothly.com) prior to the expiration of the 14-day period. - Defective or Damaged Goods and Resolution Protocols
If a product arrives with defects or transit damage, customers may contact our support team via email by providing photographic evidence of the issue. Upon verification of defective items or verified structural damage, customers are entitled to a refund or replacement product without the administrative requirement of returning the damaged physical item, provided sufficient visual proof has been submitted to our customer service desk. - Governing Law and Jurisdiction
These terms and commercial relations are governed exclusively by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG), subject to mandatory consumer protection provisions applicable in the consumer’s country of residence within the European Union.